Clear posts. Honest offers. Safer connections.
Community Board Rules
The board works only when people clearly say what they need, what they can provide, and what the limits are.
Post concrete, useful information
- Needs may be brief, but must explain what would help, the general area, and timing.
- Offers must state exactly what is available, where, when, capacity, cost status, and practical limits.
- “Let me know how I can help” and similar vague offers are not usable listings.
- Resources must identify the provider and should be checked for current availability before posting.
- Mark a listing resolved when help is received or an offer is matched. Close it without claiming success when it is simply no longer needed or available.
- Use Remove when you want the listing and any shared outcome gone completely from public view.
Protect privacy
- Use a city or broad area, never an exact home address.
- Do not publish children's information, medical details, identification numbers, insurance/account/claim information, financial information, access codes, or details showing that a home is vacant or unsecured, and do not send that information through the Hub.
- For neighbor needs and offers, Contact through the Hub is the recommended default. It keeps the poster's email off the public listing and forwards only a verified first message.
- If you deliberately choose public contact, use only information you are willing to have viewed, copied, or shared by anyone who can access the listing.
- Business/provider names and website/profile links are public when added. Select anonymity or leave optional profile fields blank when public identification is not appropriate.
Use Contact through the Hub responsibly
- Keep the first message practical and relevant to the listing.
- No harassment, spam, threats, pressure sales, scams, impersonation, sexual content, or unrelated solicitation.
- The Hub verifies email control, not identity, safety, credentials, or intent.
- If the poster chooses to reply directly, the poster's email address will then be visible to the responder and further communication occurs outside the Hub.
Prohibited content and conduct
- Scams, fraud, impersonation, misleading claims, or false urgency
- Threats, harassment, discrimination, hate, exploitation, or sexual content
- Rumors, casualty claims, unofficial emergency instructions, or political arguments
- Spam, repetitive promotion, pressure sales, undisclosed paid services, or disaster price exploitation
- Personal cash-transfer handles, personal crowdfunding, or requests to send money directly
- Weapons, ammunition, controlled substances, illegal goods, or illegal services
- Requests to enter unsafe, restricted, condemned, electrically hazardous, gas-filled, flooded, or unstable property
- Uncoordinated self-deployment into restricted or damaged areas
- Photos, documents, messages, or links that expose sensitive personal information
Business and organization postings
- Use the real public name of the business or organization where appropriate.
- State whether the service is free, donated, discounted, paid, or unknown.
- Do not imply the Hub has verified, partnered with, recommended, or endorsed you.
- Do not claim licensing, insurance, credentials, availability, or official status inaccurately.
Enforcement
Listings or contact access may be rejected, rate-limited, hidden, removed, expired, or restricted when they violate these rules or appear unsafe, misleading, stale, exploitative, or harmful. Review is exception-based and not guaranteed to be immediate. Report a listing or a Hub-forwarded contact through the report form or email info@foxvalleyrecovery.org.
Do not exploit a disaster. Do not make affected people chase basic details. Offer only what you can safely and responsibly deliver.